30-Day Return Policy

At Guy Fashion Hub, we want every customer to enjoy a smooth shopping experience. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

Return Conditions

To be eligible for a return, items must meet the following conditions:

• Items must be unused and in their original condition.
• Products should include original packaging where applicable.
• Return requests must be submitted within 30 days after delivery.
• Items that have been worn, washed, damaged, or altered may not be accepted.

How To Request A Return

To start a return request, please contact our customer service team with your order details.

Email: service@hkmushnook.com

Please include your order number, product information, and reason for return. Our team will review your request and provide further instructions.

Return Shipping

Customers may be responsible for return shipping costs unless the item received is incorrect, damaged, or defective.

We recommend using a trackable shipping service when returning items.

Refund Process

Once your return is received and inspected, we will process your refund. Approved refunds will be issued through the original payment method.

Please allow additional processing time depending on your payment provider.

Exchanges

If you need a different size or replacement item, please contact our customer service team. We will assist you based on product availability.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene and safety considerations, including used underwear and worn personal items.

Contact Information

Mushnook Limited

Corporate Address:
RM D, UNIT 2004, 20/F, WING TUCK COMM CENTRE, 177-183 WINGLOK STREET, SHEUNG WAN, HONG KONG

Email:
service@hkmushnook.com